Hello, we are looking for for an IT Service Desk for German IT company.

The perfect applicant is a natural problem solver with an empathetic mindset, who is looking for a challenging career within a dynamic workplace, where you can let your creativity shine and have the freedom to influence the solutions. If everything above sounds familiar – keep on reading.

You will be for managing Service Desk issues within our SLA.
As well, you will manage queues, assigning tickets, setting priorities, maintain workflow and perform root cause analysis on top issues.
Customer Satisfaction is the key motivation for you and therefore you always aim to achieve high satisfaction on the Service Desk Tickets.
You will maintain and develop IT Service processes
Additionally, you will work with Global Team Leads to implement, enhance, document and manage the service desk system and other core Service Desk systems.

This position requires:

Good experience within a supporting business environment with Microsoft Operating Systems (Windows 7/10, Office365) providing remotely and personal support to users and offices.
Experience in working with Service Desk issue tracking system (Service Desk System).
Strong verbal and written communications skills in English (German would be your advantage), including the ability to communicate and train technical and non-technical people.
A self-motivated, independently working and goal oriented person with a strong dedication to quality and customer service.
Good experiences in process documentation
Potential to motivate and lead others, ideally with first team-lead experiences (e.g. with a small team).
ITIL Certificate (Foundation).
Proactive and independent working style with hands-on mentality.
Good project management knowledge is welcome

You are responsible for managing Level 1 & Level 2 Service Desk issues within our SLA.
As well, you will manage queues, assigning tickets, setting priorities, maintain workflow and perform root cause analysis on top issues.
Customer Satisfaction is the key motivation for you and therefore you always aim to achieve high satisfaction on the Service Desk Tickets.
You will maintain and develop IT Service processes

Additionally, you will work with Global Team Leads to implement, enhance, document and manage the service desk system and other core Service Desk systems.

The office is located in Korntal-Münchingen
If interested – do not waste time and send your CV to hr@uniskill.com.ua with the topic "Service Desk"

Ти можеш порекомендувати друга на цю вакансію, якщо йому буде це цікаво!
Напиши на пошту hr@uniskill.com.ua